Support

Email us

For any question not covered below, email us at support@msnumber.app. A real human answers within one business day.

Common questions

How do I cancel?

You can cancel at any time from the billing portal — go to your account page and click "Manage billing". Your access continues until the end of the current period.

How do I get a refund?

We offer a 30-day money-back guarantee. Email support@msnumber.app with your order details and we'll process your refund.

The result for my number looks wrong

Community reports are user-submitted and may be incorrect. If a number is incorrectly flagged, the owner can submit a suppression request from the opt-out page.

Does Ms. Number do credit checks?

No. Ms. Number is not a consumer reporting agency. We do not perform credit checks and cannot be used for employment, housing, or credit decisions under the FCRA.

How do I remove my number?

To remove your number from our directory, visit our opt-out page and submit a suppression request.

I can't access my account

If you can't access your account, email support@msnumber.app with your registered email address and we'll help you recover it.

Abuse & illegal content

To report abuse, harassment, or illegal content on Ms. Number, email abuse@msnumber.app. We review all abuse reports within one business day.